Agom Emmanuel

I help businesses keep their customers happy. I'm a Customer Support Specialist and Virtual Assistant with a year of hands-on experience resolving customer inquiries across phone, email, and live chat. In my current role, I handle an average of 30 customer interactions a day, maintain a 70%+ customer satisfaction rating, and have cut average ticket resolution time by 20% by diagnosing issues quickly and solving them on first contact. What I bring to a team: Confident use of CRM and ticketing platforms (Zendesk, HubSpot, Salesforce) to log, track, and report on every customer interaction A calm, empathetic approach to de-escalation — I've resolved up to 100 complaints a week while cutting escalations to senior staff by 10% Reliable SLA performance, closing 80% of escalated technical issues within agreed timeframes Strong inbox, calendar, and data-entry management for founders and teams who need a dependable virtual assistant Clear, active-listening communication that builds trust fast, even with frustrated customers I care about getting the details right — accurate CRM records, fast first-contact resolutions, and customer experiences that make people want to come back. I'm currently open to remote Customer Support and Virtual Assistant roles where I can keep doing exactly that. Let's connect — I'm always happy to talk about customer experience, support workflows, or new opportunities.

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