Zainab Adeniji

I am a metrics-driven Technical Customer Support Specialist with a proven track record of maintaining a 95%+ CSAT rating across high-volume fintech and digital financing platforms. I bridge the gap between technical teams, merchants, and internal operations,specializing in customer onboarding, CRM management, and User Acceptance Testing (UAT). Beyond resolving complex tech tickets, I actively build SOPs, reduce resolution times, and implement compliance checks (KYC) that protect data integrity. Passionate about providing seamless user experiences, I deliver high-quality, empathetic support to scale operations for international teams.

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