Afoma Maryann Nkamnebe

E𝘅𝗲𝗰𝘂𝘁𝗶𝘃𝗲𝘀 𝗵𝗶𝗿𝗲 𝗺𝗲 𝘄𝗵𝗲𝗻 𝗴𝗿𝗼𝘄𝘁𝗵 𝘀𝘁𝗮𝗿𝘁𝘀 𝗰𝗿𝗲𝗮𝘁𝗶𝗻𝗴 𝗼𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗯𝗼𝘁𝘁𝗹𝗲𝗻𝗲𝗰𝗸𝘀 𝘁𝗵𝗮𝘁 𝗰𝗼𝘀𝘁 𝘁𝗶𝗺𝗲, 𝗰𝗹𝗶𝗲𝗻𝘁𝘀, 𝗮𝗻𝗱 𝗿𝗲𝘃𝗲𝗻𝘂𝗲. As your business grows, so do the moving parts more leads, more client communication, more projects, and more operations to manage. Without the right systems, follow-ups get missed, CRM data becomes unreliable, and valuable time is spent fixing problems instead of growing the business. I'm a Executive Virtual Assistant with 6+ years of experience supporting busy founders manage executive administration, CRM systems, operations, project coordination, customer support, and workflow automation so they can focus on growing the business. A growing U.S. insurance agency was managing 7,550+ client records inside a disorganized CRM. Follow-ups were inconsistent, renewal opportunities were being missed, and the team spent hours searching for information. I took ownership of the CRM, cleaned and standardized the database, redesigned the tracking process, and built a workflow that gave the team complete visibility into every client interaction. Zero missed follow-ups, recovered renewal opportunities, faster client response times, accurate reporting, and a CRM the team could finally trust. ⭐⭐⭐⭐⭐"Afy is such an amazing and knowledgeable assistant. She is constantly helping our team improve our processes and the efficiency of how things work. She takes on new tasks without question and always follows through. She is a true asset and a joy to have on our team." 𝗪𝗵𝗮𝘁 𝗜 𝗧𝗮𝗸𝗲 𝗢𝗳𝗳 𝗬𝗼𝘂𝗿 𝗣𝗹𝗮𝘁𝗲 → CRM Administration & Operations Management CRM Administration • Contact & Database Management • Lead Tracking • Pipeline Management • Follow-up Management • Customer Onboarding • Reporting • Process Documentation HubSpot • Zoho CRM • Monday • Airtable • ClickUp → Executive & Administrative Support Inbox Management • Email Management • Calendar Management • Executive Scheduling • Travel Coordination • Meeting Preparation • Executive Correspondence • Document Management • Personal Assistance → Workflow Automation Automate repetitive tasks, connect business tools, and streamline operations using Monday, GHL, Airtable, Zapier, and Make → Operations & Project Coordination Project Coordination • SOP Creation • Client Onboarding • Task & Deadline Management • Team Communication • Business Reporting • Process Improvement → Customer Support & Client Success Email Support • Live Chat • Ticket Management • CRM Updates • Customer Communication • Follow-ups Zendesk • Freshdesk • Intercom • HubSpot 𝗣𝗿𝗼𝘃𝗲𝗻 𝗥𝗲𝘀𝘂𝗹𝘁𝘀 → Managed and optimized a CRM with 7,550+ client records, improving data accuracy, follow-up consistency, and operational visibility. → Built workflow automations using Monday, Airtable, Zapier, and Make, reducing repetitive administrative work. → Managed compliance documentation, carrier communication, billing records, and policy administration across U.S. insurance operations with zero discrepancies. → Created SOPs and onboarding documentation that improved consistency and reduced training time. → Helped founders and executives reclaim 9–15 hours every week through better systems, executive support, and operational ownership. 𝗧𝗼𝗼𝗹𝘀 & 𝗣𝗹𝗮𝘁𝗳𝗼𝗿𝗺𝘀 Operations: Monday com • ClickUp • Airtable • Notion • Trello • Asana •GHL CRM: HubSpot • Zoho CRM • Monday com • Airtable Automation: Zapier • Make Productivity: Google Workspace • Microsoft 365 • Slack • Zoom • Calendly Customer Support: Zendesk • Freshdesk• Intercoom AI: ChatGPT • Claude AI • Canva 𝗪𝗵𝘆 𝗖𝗹𝗶𝗲𝗻𝘁𝘀 𝗛𝗶𝗿𝗲 𝗠𝗲 I take ownership instead of waiting for instructions. I anticipate problems before they become operational bottlenecks. I communicate proactively with clear, consistent updates. I build systems that continue delivering value long after implementation. I combine Executive Assistance, Operations Management, CRM Administration, Customer Support, Project Coordination, and Workflow Automation in one dependable partner. If you're looking for an Executive Virtual Assistant, Administrative Assistant, Operations Manager, CRM Specialist, Project Coordinator, or Workflow Automation Specialist who can organize your operations and become a reliable extension of your team, let's talk. Send me an invitation or message, and let's build systems that give you back time to focus on growing your business.

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