Hillary Benjamin Otieno

Hillary Benjamin Otieno is a dedicated and results-driven customer service and logistics professional with experience in customer support, team leadership, customs clearance, and administrative operations. He has built a strong career across contact centers, logistics, and client-facing roles, consistently delivering exceptional customer experiences while maintaining operational efficiency. Currently serving as a Clearing Field Agent at Magellan Logistics (MOMO Logistics), Hillary coordinates customs clearance processes, prepares and processes import documentation, manages cargo movement, and liaises with clients, transporters, and government agencies to ensure timely and compliant cargo clearance. He is experienced in customs procedures, ICMS, IDF processing, and import documentation. Prior to joining the logistics industry, Hillary gained extensive experience in customer service and leadership at Horizon Contact Center and Calltronix Contact Center, where he managed customer inquiries, resolved complex issues, coached customer service teams, monitored performance, and helped achieve organizational service targets. His ability to build strong customer relationships and lead high-performing teams has been a key contributor to his professional success. Hillary is currently pursuing a Bachelor's degree in Actuarial Science at Mount Kenya University and complements his academic background with practical expertise in customer service, logistics coordination, data entry, Microsoft Office applications, and problem-solving. He is recognized for his professionalism, strong communication skills, adaptability, and commitment to delivering high-quality service in fast-paced environments. Driven by continuous learning and professional growth, Hillary is passionate about helping organizations improve customer satisfaction, streamline operations, and achieve business objectives through efficiency, teamwork, and exceptional service.

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