Olanrewaju Omoyele

I am a tech-savvy and detail-oriented Customer Support Specialist specializing exclusively in non-voice channels like live chat, email ticketing, and messaging apps.While I am an enthusiastic entry-level professional looking to launch my career, I bring a major technical advantage: I am fully trained and proficient in industry-standard helpdesk tools, including Freshdesk, Intercom, and WhatsApp Business. Because I already understand how to manage live chat queues, navigate ticketing workflows, and use macros, I can integrate into your workflow with zero software learning curves.Core Strengths & Technical Skills:Platforms: Intercom (Live Chat & Inbox), Freshdesk (Ticketing), WhatsApp Business.Channels: Live Chat Support, Email Support, Social Media Moderation.Soft Skills: High-empathy communication, active listening, rapid multi-tab multitasking, and a strong drive to maintain high CSAT scores.I am a fast learner, deeply resilient, and ready to provide your customers with fast, helpful, and friendly support from day one. Let’s connect!

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