Ifeoma Edewor-Emaviwe

I'm a Customer Success Specialist with over 4 years of experience helping startups and growing businesses retain customers, improve customer adoption, strengthen client relationships, and drive long-term revenue growth. I specialise in customer onboarding, account management, customer retention, CRM management, customer support, stakeholder engagement, and cross-functional collaboration. I take ownership of the customer journey from onboarding through renewal, ensuring customers achieve measurable value while helping businesses reduce churn, increase customer satisfaction, and maximise customer lifetime value. My track record includes retaining a key enterprise account through a proactive pricing strategy that doubled its order volume and annual account value. I have also maintained a 75% retention rate across a portfolio of 25 customer accounts by building trusted relationships, identifying risks early, and delivering proactive, value-driven support. My expertise is further strengthened by professional training in Customer Success Management (CSM/TAM) and Guided Onboarding, equipping me with practical knowledge of customer health scoring, onboarding strategy, QBRs, customer adoption, renewal planning, and customer lifecycle management. I'm proficient with HubSpot, ClickUp, Trello, Asana, Slack, Zoom, and other remote collaboration tools, and I thrive in remote, cross-functional, and cross-time-zone environments. Whether I am supporting customers, managing accounts, improving operational processes, or collaborating with internal teams, my focus is always on delivering exceptional customer experiences and measurable business outcomes. If you are looking for a proactive, dependable Customer Success, Customer Support and Account Management professional who communicates clearly, takes ownership, solves problems, and genuinely cares about your customers' success, I would be delighted to help your business grow.

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