Albert Otemba
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About
Customer Support Specialist with 5+ years of experience providing exceptional remote customer service through phone, email, and live chat. Experienced in CRM systems, customer onboarding, complaint resolution, technical support, and contact center operations. Fluent in English, French, and Swahili with a proven ability to resolve customer issues, improve satisfaction, and thrive in fast-paced, KPI-driven remote environments. Passionate about delivering outstanding customer experiences and building long-term customer relationships.
Skills & Expertise
Customer Onboarding
Content Moderation
Visual Tagging & Processing
Community Management
Email, Phone & Chat Support
Customer Success
Data Entry
Manual Transcription
Medical Virtual Assistance
General Virtual Assistance
Healthcare Project Management
Quantitative Research
Qualitative Research
Market Research
General Research Services
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Details
Hourly rate$15.00/hr
LocationKenya
Member sinceJuly 2026
