Shannen Reponte

I am a Bachelor of Arts in English Language Studies graduate with over four years of experience in English tutoring, customer service, billing, administration, and freelance content writing. Throughout my career, I have developed strong communication, research, and organizational skills while working with students, customers, and clients from diverse backgrounds. As a freelance content writer, I have created LinkedIn thought leadership posts, YouTube retention-focused scripts, educational English workbooks, marketing content, and promotional materials for Shopee Affiliate campaigns. I also design branded graphics using Canva and organize projects using Google Workspace and Trello. I use AI tools such as ChatGPT to support brainstorming and content development while ensuring every piece is carefully edited for accuracy, clarity, and engagement. In addition to my writing experience, I have worked in customer service and billing, where I handled client inquiries, invoicing, documentation, and administrative tasks with accuracy and professionalism. I am detail-oriented, adaptable, and committed to delivering high-quality work on time. Whether it's creating engaging content, supporting administrative operations, or helping students achieve their learning goals, I take pride in producing work that creates value and exceeds expectations. I am always eager to learn new tools and grow with clients and organizations that value excellence, collaboration, and continuous improvement.

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