Oluyinka Joannah

I am a highly organized and versatile professional with over 5 years of experience providing executive assistance, virtual assistance, customer support, and remote administrative services. I have successfully supported executives, managed calendars, coordinated travel, handled confidential information, and streamlined business operations while also delivering exceptional customer service through live chat, email, social media, and phone support. My background includes resolving customer inquiries, processing orders and refunds, managing CRM systems, coordinating with cross-functional teams, maintaining accurate records, and ensuring high customer satisfaction. I am experienced with Zendesk, Salesforce, Gorgias, Avaya, Google Workspace, Microsoft Office, Trello, Asana, Shopify, Hubstaff, Canva, CapCut, Excel, and Google Sheets. I am detail-oriented, dependable, and a fast learner with excellent written and verbal communication skills. I thrive in remote work environments, adapt quickly to new tools and processes, and consistently maintain professionalism while handling sensitive information. Whether supporting executives, assisting customers, or moderating online communities, I am committed to delivering efficient, accurate, and high-quality results. Core Skills * Executive & Virtual Assistance * Calendar & Inbox Management * Customer Support (Email, Live Chat & Phone) * Chat & Content Moderation * CRM Management (Zendesk, Salesforce, Gorgias, Avaya) * Administrative Support * Data Entry & Reporting * Project & Task Coordination * Order & Inventory Management * Complaint Resolution & Escalation Handling * Community Guideline Enforcement * Social Media Support * Google Workspace & Microsoft Office * Shopify, Trello, Asana, Hubstaff * Canva & CapCut * Time Management & Multitasking.

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