Daniel Fidelis Uwenni

Results-driven Operations Supervisor with over six years of experience leading high-performing teams in fast-paced BPO environments. I specialize in operations management, customer support, quality assurance, team leadership, KPI management, and process improvement. Throughout my career, I have successfully managed teams, improved operational performance, maintained SLA compliance, and delivered excellent customer experiences while collaborating with cross-functional stakeholders. My expertise includes performance coaching, root cause analysis, reporting, workforce optimization, content moderation and client communication. I am proficient in Microsoft Excel, Google Sheets, Salesforce, Zendesk, Gorgias, Microsoft Office, and other reporting and CRM platforms. I am passionate about helping businesses improve efficiency, increase productivity, and deliver outstanding service. If you're looking for a reliable operations professional who takes ownership, solves problems, and drives results, I'd be excited to support your business.

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