Jennifer Nwobu

Hi, I'm a customer-focused professional with 7+ years of experience in customer service, administration, human resources, and operations support. Proven ability to help businesses run more smoothly, serve customers better, and build systems that scale. For over 5 years, I worked as an HR Assistant at Megastar Technical and Construction Company Ltd., managing the full employee lifecycle, recruitment, onboarding, records management, workplace inquiries, and cross-departmental coordination. That experience gave me a deep understanding of how organizations function and what it takes to keep teams organized, compliant, and productive. I am now making a deliberate transition into tech, focusing on Customer Support, CRM Administration, Help Desk Support, Virtual Assistance, Lead Generation, B2B Sales Development, and Operations Support. Hands-on portfolio projects: ✅ CRM setup and administration in HubSpot, covering pipelines, workflow automation, contact management, and email campaigns. ✅ Help desk configuration in Freshdesk, including ticket workflows, routing rules, and issue tracking. ✅ Lead generation and outreach using Apollo.io and Lemlist, sourcing targeted leads by location, company, and job title, segmenting lists, exporting CSV files, and automating uploads to Slack for team notifications. Built follow-up sequences in Lemlist for consistent engagement. ✅ Document management system in Google Drive, with structured folders, naming conventions, and permission controls. ✅ Project management across Trello, Monday.com, Asana, ClickUp, and Notion, building boards, timelines, and team workflows. ✅ End-to-end appointment scheduling and automation using Acuity Scheduling, Trello, Google Forms, Sheets, Docs, and Drive for a startup business. ✅ Recorded hands-on project walkthroughs on Loom to document my process and growth. I also manage collaboration spaces across Slack, Microsoft Teams, and Notion to keep communication clear and workflows organized. Tools: HubSpot · Freshdesk · Intercom · Apollo.io · Lemlist · Trello · Asana · ClickUp · Notion · Monday.com · Slack · Microsoft Teams · Google Workspace · Calendly · Acuity Scheduling · PickTime · Loom I genuinely enjoy helping people, solving problems, and creating exceptional customer experiences. Great support and smart operations are not overhead; they are a competitive advantage. Open to remote roles in Customer Support, CRM Administration, Virtual Assistance, Lead Generation, B2B Sales Development, Help Desk Support, and Operations Support. Let's connect.

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