Ukamaka Ononigbo

I help businesses, teams, and community focused projects stay organized, meet deadlines, and move smoothly from planning to execution. My background is in project coordination, PMO support, business analysis, and operations, with practical experience across digital transformation, civic technology, fintech, and customer support environments. I have supported complex projects involving multiple stakeholders, technology teams, and cross functional delivery groups. One of my most impactful experiences was supporting the digital onboarding of 40 autonomous communities through a large scale digital infrastructure pilot programme. In that role, I coordinated schedules, tracked milestones, maintained governance reports, managed risk logs, and supported stakeholder communication throughout the project lifecycle. I support project managers and teams by creating structure, improving workflows, maintaining clear documentation, and ensuring project activities stay on track. I am experienced in Agile and Waterfall environments and skilled in project scheduling, RAID logs, issue tracking, status reporting, and stakeholder coordination. Beyond project coordination, I also support business analysis activities such as requirements gathering, stakeholder interviews, workshop coordination, workflow documentation, and process mapping. This helps teams build solutions based on clear business needs. I also bring experience in customer support and operations, where I have managed customer enquiries, maintained CRM systems, supported User Acceptance Testing, and produced reports that help improve products and services. My expertise includes: ● Project coordination ● PMO support ● Project scheduling ● Milestone tracking ● RAID log management ● Risk and issue tracking ● Stakeholder coordination ● Business analysis support ● Requirements gathering ● Workflow documentation ● Process improvement ● Customer support operations ● User Acceptance Testing ● Digital onboarding ● Executive reporting ● Team coordination Tools I work with include Microsoft Project, ProjectLibre, Jira, Trello, ClickUp, Monday com, Confluence, Power BI, SharePoint, Excel, CRM support tools and Google Workspace. Certifications: B.Sc. Accounting • QuickBooks Online ProAdvisor Level 1 • monday com Badges • Digital Skills Certificate If you need someone who can coordinate projects, support delivery teams, manage stakeholders, improve workflows, and keep operations running efficiently, I am ready to help.

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