Grace Ng'endo Mwangi

Dynamic and results-oriented Business Operations, Client Relationship and Customer Experience with over 5 years of experience driving operational efficiency, customer satisfaction, account management, financial administration, and business growth across the education, non-profit, healthcare, and fintech sectors. Proven expertise in coordinating business operations, managing client portfolios, supporting financial processes, fundraising, customer engagement, and stakeholder relationship management. Demonstrated success in client onboarding and retention, CRM administration, accounts receivable and payable management, invoicing, debt collection, financial reporting support, and revenue tracking. Adept at streamlining workflows, improving service delivery, resolving customer issues, and supporting organizational growth through data-driven decision-making and effective cross-functional collaboration. Recognized for strong communication, relationship-building, analytical, and problem-solving skills that contribute to improved customer experiences, operational excellence, and financial accountability.

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