Enoc Kingi

Results-driven Customer Support, Credit Recovery & AI Data Specialist with extensive experience in contact center operations, multi-channel customer service (phone, email, chat, WhatsApp), credit management, and AI language model evaluation. Holds a Bachelor of Arts in Economics and Finance from the University of Embu. Proven track record in handling high-volume customer interactions, reducing delinquency, and achieving top operational KPIs (95% CSAT, 90% First Contact Resolution). Recognized as a Top 1% AI Data Contributor for Kiswahili/English AI model training and evaluation.

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