Praise Chineme

Customer Support & Success Specialist | Digital Marketing, Content & Community I'm a customer support and success professional who genuinely loves the moment a frustrated customer becomes a reassured one — that's the part of the job I show up for. Over the past year, I've handled high-volume customer support across live chat, phone, email, WhatsApp, and social media, resolving everything from payment and withdrawal issues to KYC verification, while hitting strict response-time targets (5-minute first response, 24-hour resolution) without ever letting speed replace warmth. I've collaborated daily with Finance, IT, and Product teams to close out complex account issues, and when I spotted a gap in customer engagement, I pitched a new initiative to leadership and led it myself, weekly, from concept to launch. Alongside that, I've worked front desk and administrative support at PRM. Beyond support, I bring a genuinely broad skill set. I have over two years of self-directed digital marketing experience — social media campaigns, ad copywriting, content writing, community management, and lead management — along with hands-on experience as a chat moderator, keeping conversations safe, on-brand, and well-managed in real time. I also do research and writing work, including academic writing, proposals, speeches, and resume writing — so I'm just as comfortable crafting a persuasive pitch as I am writing something meant to be read aloud or reviewed by an admissions committee. What drives me is simple: I want every person I interact with to feel actually heard, not just processed — whether I'm troubleshooting an account issue, moderating a live conversation, or writing something meant to connect or persuade.

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