Andrew Eshioko

Professional Overview Results-driven Customer Service Professional and Team Leader with 3+ years of experience delivering exceptional customer support in fast-paced environments. Experienced in handling customer inquiries, resolving complex issues, managing escalations, and maintaining high customer satisfaction. I have consistently achieved strong performance metrics, including CSAT of up to 99% and quality scores of up to 100%. I am proficient in Zendesk, Zcare, Sage, ERP systems, Knowi, Microsoft Teams, Zoom, and Google Meet. I am a reliable, adaptable, and customer-focused professional with strong communication and problem-solving skills. I am comfortable working remotely, handling high-volume support, and working flexible night and weekend shifts. I am seeking a long-term remote customer service opportunity where I can contribute to excellent customer experiences and team performance.

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