Joan Wanja

Customer Support Specialist with over 6 years of experience in optimizing customer service processes, enhancing client satisfaction, and driving quality improvements. Proven track record in streamlining processes, resolving complex customer issues, and improving product quality. Successfully managed customer journeys and feedback systems to reduce complaints and enhance overall service experience. Led initiatives to optimize CRM efficiency using tools such as Freshdesk and Zendesk, driving improvements in customer loyalty and retention. Strengthened data accuracy, streamlined ticketing systems, and enhanced communication channels to elevate client service standards. Looking to apply this expertise in a remote Customer Support, Experience or Service role to support business growth and customer engagement.

No client reviews yet.

Sign in to hire Post a job

Click to copy · share with clients