LOVETH CHIAMAKA OKPEUDO

Your business deserves someone who can keep customers happy, stay organized, and make sure nothing falls through the cracks. I'm a Customer Support Specialist and Virtual Assistant with over 6 years of experience supporting clients across the United States in customer service, virtual assistance, data management, appointment scheduling, and administrative support. I help businesses stay organized by handling customer communication, managing calendars, updating CRM records, conducting follow-ups, and ensuring daily operations run smoothly, so business owners can focus on growing their business. Here's what I can help you with: • Customer Support: Professional email, phone and chat support with excellent communication and problem-solving skills. • Virtual Assistance: Calendar management, appointment scheduling, follow-ups, internet research and administrative support. • CRM & Data Management: Accurate data entry and record management using Salesforce, Google Workspace, Microsoft Office and other productivity tools. • Appointment Scheduling: Coordinating meetings and client tours using Calendly and Google Calendar while keeping schedules organized. • Phone Support: Experienced handling inbound and outbound calls, resolving customer inquiries, following up with clients and maintaining professional communication. • Administrative Support: Document management, reporting, email handling and maintaining accurate client records. My experience includes working with healthcare organizations and customer support teams in the United States, where professionalism, confidentiality, attention to detail and empathy were essential every day. As a student nurse, I've also strengthened my communication, patience and ability to remain calm under pressure—qualities that help me deliver exceptional customer experiences. Tools I use: Salesforce • Google Workspace • Google Calendar • Calendly • Microsoft Office • Microsoft Excel • Microsoft Word • Google Docs • Google Sheets • Zoom •HubSpot • ZenDesk • Freshdesk • HubSpot If you're looking for someone who is dependable, quick to learn, highly organized and genuinely committed to delivering excellent customer service, I'd love to be part of your team. Available for: Customer Support | Virtual Assistant | Data Entry | Administrative Support | Appointment Scheduling | CRM Management

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