Christian

IT & Business Operations Specialist | ERP (SAP B1), SQL & Network Admin Versatile IT and Operations Professional with a Bachelor of Science in Information Technology from a U.S. university in Salt Lake City, Utah, and solid hands-on experience across technical support, ERP systems, and sales operations. Key Highlights & Expertise: IT & ERP Support: Skilled in providing tier-1/tier-2 technical support, user assistance, and hands-on management of ERP systems, specifically SAP Business One. Data & Systems Management: Proficient in SQL Database Management, network administration, advanced Microsoft Excel, and Word for data entry, reporting, and workflow optimization. Sales Operations & Strategy: Experienced in Sales Operations and managing B2C Sales Channels, successfully bridging the gap between technical infrastructure and business growth. Multilingual Communicator: Fully bilingual in English and French (spoken and written), alongside fluency in 4 national languages of the Democratic Republic of the Congo. Grounded in DRC and backed by an American education, I bring a global perspective combined with strong local adaptability to solve technical issues, optimize business processes, and drive sales performance.

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