Ziphozonke Mpanza

Results driven Customer Service and Sales Professional with 5+ years of cross-industry experience in iGaming, telecommunications, reservations, and retail sales. Proven ability to deliver first-call resolution, exceed revenue targets, and build lasting client relationships across high-volume inbound and outbound environments. Adept at remote work, CRM systems, and multi-channel support (voice, live chat, email). Recognized for strong compliance awareness including Responsible Gambling, AML, and KYC protocols. Equally effective as an individual contributor and collaborative team member, with a track record of coaching junior staff and driving continuous service improvement.

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