Jeffrey Munguia

I am an operations professional with almost 10 years of experience supporting U.S. businesses through Workforce Management, Financial Planning and Analysis, customer service, and business operations. Throughout my career, I have developed expertise in scheduling, forecasting, reporting, data analysis, administrative support, and process improvement while working in fast paced remote environments. I enjoy bringing structure to complex operations, managing multiple priorities, and solving problems through organization, communication, and analytical thinking. I have experience leading teams, coordinating cross functional projects, supporting executive leadership, and delivering accurate operational and financial reporting. I am highly proficient in Microsoft Excel, Microsoft Office, Google Workspace, NICE IEX, and Kronos, and I quickly adapt to new systems and technologies. I am fluent in English and Spanish and pride myself on being dependable, detail oriented, and proactive. My goal is to contribute to organizations where I can improve operations, support business growth, and continue taking on new challenges.

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