Vic Lorenz Mangkit

Experienced Travel Consultant and Airline Customer Support Specialist with 7 years of experience in customer service, including extensive experience supporting airline operations. Skilled in handling flight inquiries, bookings, ticket changes, rebookings, fare concerns, and customer escalations through phone, chat, and email. Experienced in using Amadeus Althea GDS, Salesforce CRM, Microsoft Outlook, and other digital tools to manage customer information, reservations, follow-ups, and daily operational tasks. Known for being reliable, detail-oriented, and calm under pressure, with a strong ability to communicate clearly and resolve customer concerns while maintaining accuracy and service quality. Also experienced in operations support and acting team leadership, providing an additional strength in coordination, documentation, and administrative support.

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