Alleta Madibo

I am a dynamic and dedicated professional with over 10 years of experience in customer service, administrative support, sales, content moderation, CRM support, assessment coordination, and client relationship management. I have extensive experience supporting customers through phone, email, live chat, and ticketing systems, resolving complex enquiries, managing transactions, maintaining accurate records, and delivering professional and empathetic service. My background also includes CRM and technical support, social media content moderation, sales and marketing, appointment coordination, reporting, and administrative operations. I am highly organised, detail-oriented, adaptable, and comfortable working independently or as part of a team. I have experience using CRM platforms, SAP, Zendesk, SHL, Microsoft Office, Microsoft Dynamics CRM, CWR Mobility, and various internal systems. I pride myself on excellent communication, problem-solving, relationship building, and the ability to remain calm and professional in fast-paced environments. I am a quick learner who is committed to providing reliable, high-quality support and creating positive customer experiences. I am available for remote opportunities in customer support, virtual assistance, administrative support, CRM support, sales support, content moderation, appointment coordination, and related roles.

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