Monsurat Abiola Adebowale

Customer service leader with 6+ years turning frustrated customers into loyal ones across security, e-commerce, and real estate. I specialize in owning the full client experience end-to-end: resolving escalations, designing service processes from scratch, and hitting the metrics that matter (95%+ CSAT, up to 40% faster resolution times). I manage high-stakes client relationships and improved retention by 20% through proactive, structured communication. I’ve also worked in remote e-commerce support for a wellness brand, coordinating real-time order tracking and dispute resolution with dispatch teams. I bring calm under pressure, sharp CRM and reporting skills, and a genuine drive to fix problems before they escalate, not just respond to them. Currently pursuing a B.Sc. in Information Technology, with certifications in CRM, Customer Engagement, and Virtual Assistance. Looking for remote opportunities where I can bring structure, empathy, and results to your customer experience. I'm a mail away. I guarantee a fast response

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