James Alex Muchui Muriungi
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About
Results-driven Customer Service Executive with over 4 years of experience in customer support, complaint
resolution, telesales, aftersales service, and order coordination within fast-paced customer service
environments. Skilled in handling customer inquiries across phone, email, and live chat channels while
maintaining high customer satisfaction and operational efficiency. Proven ability to coordinate order
fulfillment, support delivery processes, resolve escalated complaints, and assist with payment and
warranty-related inquiries. Strong knowledge of CRM systems, KPI management, customer retention, and
relationship management with a customer-focused and solutions-oriented approach.
Skills & Expertise
Customer Onboarding
Email, Phone & Chat Support
Customer Success
IT Support
Tech Support
Content Moderation
Visual Tagging & Processing
Executive Virtual Assistance
Personal Virtual Assistance
Data Entry
General Research Services
Quantitative Research
Product Reviews
Lead Generation
Telemarketing
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Hourly rate$0.00/hr
LocationKenya
Member sinceAugust 2026
