MINA NADY

I'm a Customer Support Specialist with 8+ years of proven remote experience across BPO, e-commerce, and technical support. I consistently deliver 95%+ CSAT with a track record of 20% FCR improvement, 25% faster response times, and expert proficiency in Salesforce, Zendesk, and Microsoft Dynamics. What I bring: bilingual communication (English/Arabic), multilingual customer support, strong issue escalation management, and a proven ability to work independently in remote-first environments. I'm a self-starter who thrives with minimal supervision while maintaining exceptional customer satisfaction and quality standards. I'm ready to contribute immediately to your team and would love to discuss how my experience aligns with your needs.

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