Shonde Esther Oluwatumininu

I am a dedicated and results-driven Customer Support Professional with strong experience in customer service, communication, problem-solving, and administrative support. I am skilled at handling customer inquiries across multiple channels, resolving complaints, providing accurate information, and ensuring a positive customer experience from first contact through resolution. I have a strong understanding of customer service performance metrics, including CSAT, AHT, FCR, QA, response time, and resolution time. I am also comfortable working with CRM systems, maintaining accurate customer records, managing multiple tasks, and collaborating with internal teams to resolve customer issues efficiently. I am highly organized, detail-oriented, patient, and adaptable, with the ability to remain professional and composed when handling challenging situations. I take pride in understanding customer needs, finding effective solutions, and building positive relationships through clear and empathetic communication. My goal is to consistently deliver reliable, efficient, and high-quality support while contributing to customer satisfaction, retention, and overall business success.

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