Ibrahim Adewunmi
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About
Analytical and results-driven Customer & Technical Support Specialist with 6+ years of experience managing high-volume ticketing workflows, technical incident response, and strict SLA compliance. Certified as a Zendesk Customer Service Professional and Product Manager, I excel at resolving complex user issues, performing root cause analysis, authoring detailed internal runbooks/FAQs, and bridging the gap between non-technical clients and engineering teams.
Skills & Expertise
Customer Success
Tech Support
IT Support
Data Entry
Email, Phone & Chat Support
Customer Onboarding
Community Management
Automation Testing
Qualitative Research
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Details
Hourly rate$15.00/hr
LocationNigeria
Member sinceAugust 2026
