Doreen Amed

Doreen Masese | Bilingual Swahili-English Customer Support & Translation Specialist High-performing Customer Support Agent and Swahili-English Interpreter with hands-on experience delivering multi-channel support across fintech, BPO, and e-commerce setups (including CCI, M-KOPA, and Talent Pop). C1 Advanced English speaker and fluent Swahili native, specialized in real-time language interpretation, email/chat/voice support, CRM navigation, and maintaining high CSAT scores. Equipped with a dedicated, high-speed remote workspace ready to deliver exceptional service to regional (Kenya, Tanzania, Rwanda) and global clients. Core Services offered: Customer Support (Voice, Live Chat, Email Ticketing) Swahili-English & English-Swahili Interpretation & Translation CRM & Helpdesk Management (Zendesk, Freshdesk, Shopify) Customer De-escalation & Resolution

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