Alabi kafayat Yetunde

As a Customer Service Representative at SLIMS BUILDERS ENTERPRISE since January 2024, I serve as the primary contact for client inquiries, leveraging my active listening and problem-solving skills to address and resolve up to 20 issues daily. By fostering strong client relationships, I contributed to reducing complaints by 15%, enhancing overall customer satisfaction. With a Bachelor's degree in Botany/Plant Biology from the University of Ilorin and certifications in customer service management and soft skills, I am committed to delivering efficient communication and a positive customer experience. My focus remains on ensuring client satisfaction through effective problem-solving and professional service delivery.

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