Margaret Njeri

Bilingual Customer Support & Operations Specialist | Email, Chat, Phone & CRM Support · $8.00/hr · Kenya
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About
Professional bilingual (Swahili & English) customer support and operations specialist with 3+ years of experience assisting customers, resolving enquiries, managing CRM records, and supporting remote business operations. I help businesses reduce customer frustration by providing fast, professional support through email, chat, and phone. I am experienced in customer communication, data entry, web research, calendar coordination, and administrative support. Tools I use include Google Workspace, Microsoft Office, HubSpot, Zoho CRM, Calendly, Trello, ClickUp, and AI productivity tools. I am reliable, detail-oriented, and comfortable working independently in remote environments while maintaining high customer satisfaction and accurate records.
Skills & Expertise
General Virtual Assistance Data Entry Supply Chain & Logistics Project Management Customer Onboarding Email, Phone & Chat Support Customer Success Social Media Strategy Content Strategy Public Relations Proofreading
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Details
Hourly rate$8.00/hr
LocationKenya
Member sinceAugust 2026