Margaret Njuguna

Customer support is more than resolving tickets. It's about building trust, solving problems efficiently, and creating experiences that keep customers coming back. Over the past 8+ years, I've supported customers, internal teams, suppliers, and stakeholders across customer operations, technical support, and service delivery environments. I enjoy investigating complex issues, identifying root causes, collaborating across teams, and ensuring every customer receives timely, accurate, and empathetic support. Throughout my career, I've managed customer inquiries, resolved technical and operational issues, coordinated escalations, maintained documentation, improved workflows, and contributed to stronger service delivery. My experience spans SaaS support, customer operations, stakeholder communication, troubleshooting, reporting, and continuous process improvement.

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