Elizabeth Mwelu Kasingu

Customer-focused professional with over 10 years of experience in customer service, administration, procurement, and HR support. Skilled in handling customer inquiries, resolving issues efficiently, and delivering exceptional service through phone, email, and live chat. Fluent in English and Swahili, with excellent communication, active listening, and problem-solving skills. Proficient in Microsoft Office, ERP systems (SAP and SYSPRO), and virtual collaboration tools including Microsoft Teams, Zoom, and Slack. Adaptable, detail-oriented, and committed to creating positive customer experiences while working effectively in remote environments.

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