MELANIE YAP

With over 12 years of combined experience in administrative support, freelancing, and business process outsourcing, I believe my experience is what sets me apart to qualify for a Virtual Assistant position. I am approachable, bubbly, a risk taker, and have an everyday is another day to learn new things mindset. My areas of expertise include lead generation, automation, e-commerce assistance, hiring new employees, cold calling, appointment scheduling, and customer service. With a strong background in client interactions and a Bachelor's degree in Human Resource Management, I approach every task with initiative and professionalism. I'm dedicated to helping companies expand by offering dependable, well-planned, and superior service. Core Skills & Expertise ? Administrative Support & Data Entry ? Appointment Setting & Follow-ups ? Live Chat & Email Support ? E-commerce & Dropshipping Support ? Talent Acquisition & Initial Screening ? Order Processing, Refunds & Returns ? Lead Generation & Cold Calling (Real Estate, Mortgage, B2B) ? Billing & Sales Support ? Tools: CRM Systems, Google Workspace, Microsoft Office, Trello, Slack, Zoom

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