Ongkon Nil

Professional Overview Dedicated and customer-focused Customer Support Representative with hands-on experience at Dreamport, handling high-volume inbound and outbound customer interactions in the travel industry. Skilled in resolving customer inquiries, providing accurate travel information, managing bookings, and maintaining a high standard of customer satisfaction. Experienced in handling 50+ customer calls daily, updating CRM records, resolving issues efficiently, and communicating professionally with clients from diverse backgrounds. Strong verbal and written English communication skills, excellent problem-solving abilities, and a proven ability to work independently in remote, fast-paced environments while consistently delivering exceptional customer service.

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