Lorena Ivanoaia

Excellent written and verbal communication Customer service and client support Strong organisational and time-management skills Ability to work independently in a remote environment Problem-solving and analytical thinking Attention to detail and accuracy Microsoft Office (Word, Excel, PowerPoint, Outlook) Google Workspace (Docs, Sheets, Drive, Calendar) Data entry and record management Calendar and email management Online research and information gathering Report preparation and documentation Fast learner with the ability to adapt to new software Basic technical troubleshooting IT support knowledge Digital literacy and computer proficiency Team collaboration using online communication tools Confidentiality and data protection awareness Multitasking and prioritisation Professional and positive attitude Strong work ethic and reliability Excel (data organisation and analysis) SQL (basic/intermediate) Power BI (basic data visualisation) Database management concepts Cybersecurity awareness CRM systems (quick to learn) Remote collaboration tools (Microsoft Teams, Zoom, Google Meet)

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