RANDAL RIVAS VELASQUEZ

Bilingual Legal Assistant with over 4 years of experience in Immigration and Personal Injury law, combined with more than 6 years of customer service and client relations experience. Skilled in legal intake, client screening, case evaluation, and new client onboarding, serving as the first point of contact for prospective clients and ensuring a seamless intake process. Experienced in handling immigration matters as well as personal injury cases, including motor vehicle accidents, slip and fall incidents, and medical malpractice inquiries. Proficient in conducting intake interviews, qualifying leads, gathering supporting documentation, maintaining accurate CRM records, and coordinating with attorneys to facilitate efficient case management. Recognized for strong communication, empathy, and attention to detail, with the ability to build trust with clients while delivering exceptional service in fast-paced environments. Committed to providing professional, compassionate support and helping law firms convert qualified leads into successful client sign-ups.

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