Omotolani Awe

I am a Customer/Technical Support Professional with experience helping customers resolve technical issues, navigate products, and achieve successful outcomes through phone, email, and live chat support. My background combines customer service, technical troubleshooting, and customer experience management. I specialize in resolving customer inquiries, de-escalating complex situations, supporting Microsoft 365 users, documenting solutions, and ensuring customers receive timely, accurate assistance. Having supported clients across Europe, Middle East and Africa, I understand how to communicate effectively with diverse customer groups while maintaining a high standard of service. So far in my career, I have delivered support to hundreds of customers and business users, including conducting more than 500 customer consultations as a Microsoft 365 Business Advisor. I have also contributed to support documentation and workflow improvements that helped enhance service delivery and customer experiences. In one role, my customer interactions contributed to a 97% satisfaction rating among international clients. I am particularly interested in opportunities where I can help customers solve problems, improve their experience, and strengthen long-term relationships with a company’s products or services. If you are looking for a Customer Support Representative, Customer Service Specialist, Technical Support Specialist, or Client Support Professional who combines strong communication skills with a customer-first approach, I would be happy to connect.

No client reviews yet.

Sign in to hire Post a job

Click to copy · share with clients