Remigius Chidinma Victoria

*ABOUT ME* Customer-focused support professional with a background in *Customer Service and Office Administration*. I specialize in handling inbound calls, emails, and chats with empathy, clarity, and fast problem-solving. My goal: *Resolve issues on first contact, keep customers happy, and protect your brand reputation.* *Core Skills:* Active Listening | Conflict Resolution | CRM Data Entry | Email & Chat Support | Phone Etiquette | Problem Solving *Tools:* Zendesk, HubSpot, Freshdesk, Salesforce, Intercom, Google Workspace, Microsoft Office, Aircall, Slack *WORK EXPERIENCE HIGHLIGHTS* *Customer Service / Office Admin* | [Company Name or "Freelance"] | [Year - Present] - Handled 40+ customer inquiries daily via phone, email, and chat - Maintained 95% customer satisfaction by resolving issues with patience and clarity - Documented all interactions accurately in CRM and followed up until resolution - Trained to use call scripts while keeping conversations natural and human

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