George Lyndon Diao

I help small business owners build the systems, processes, and teams they need to scale — without the chaos. Want to learn more about me? Check out my portfolio at www.lyndondiao.online I have 7+ years of professional experience: 2.5 years as a Virtual and then Executive Assistant, and 4+ years in Business Process Outsourcing supporting global brands like DocuSign and Verizon. I bring corporate-level discipline and a builder's mindset to every engagement — and I use AI tools daily to deliver faster. What I deliver for clients: • Executive & Admin Support Notion wikis, SOPs, inbox and calendar management via Microsoft 365 and Google Workspace, process documentation • Accounts Receivable & Collections QuickBooks-based AR tracking, structured follow-up systems, legal escalation coordination — recovered $50,000+ in outstanding AR for a single client • Team Building & Operations VA recruitment, onboarding, cross-functional training, and documentation Notable results: - Promoted from VA to Executive Assistant within the same engagement - Built a Notion company wiki the team still actively uses - Hired and trained 2 VAs who remain on the team today - Recovered $50,000+ in delinquent accounts receivable with zero prior collections experience Tools: Notion | QuickBooks | Microsoft 365 | Google Workspace | HubSpot | Zapier | Make | ChatGPT | Claude Certifications: Lean Six Sigma Green Belt | Notion Advanced Badge | Make Foundation Want to learn more about me? Check out my portfolio at www.lyndondiao.online

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