Nkechi Ejikeme

Your customers deserve more than ticket responses. They deserve someone who owns their success end to end. That is what I do. I am Nkechi, a Customer Success Manager, Onboarding Specialist, and CRM expert with 3 years of experience managing 200 plus client relationships for remote US-based SaaS and service businesses. I reduce churn, drive product adoption, rebuild CRM systems, and turn at-risk accounts into loyal long-term customers. CUSTOMER SUCCESS AND RETENTION I monitor health scores, identify churn signals early, and re-engage at-risk accounts before they go silent. I have applied RICE prioritisation frameworks to enterprise accounts, built structured recovery plans for accounts with 12 percent renewal probability, and protected millions in ARR from competitor evaluation. ONBOARDING AND PRODUCT ADOPTION I build onboarding journeys that get customers to their first win fast. I have onboarded 200 plus clients into structured workflows, cut cancellation rates by 50 percent, and turned new sign-ups into repeat customers. CRM SYSTEMS AND AUTOMATION HubSpot is my core tool. I have built pipelines from scratch, automated lifecycle email sequences, maintained 98 percent data accuracy, and connected tools to eliminate manual work. I do not just use CRMs, I make them work. VIRTUAL ASSISTANT AND OPERATIONS Inbox management, scheduling, data entry, SOP documentation, and lead research. I am organised, self-sufficient, and I build systems that keep running when you are not watching. LEAD GENERATION I have managed B2B lead pipelines, qualified leads, maintained CRM data integrity, and supported conversion from first contact to close. CASE STUDIES Enterprise Account - RICE Strategy and Churn Prevention Applied RICE prioritisation to a large enterprise account facing churn risk after 3 service outages. Ranked 4 competing initiatives and delivered a full recovery plan within 3 days, protecting the account from an active competitor evaluation. SaaS Account - Executive Business Review Built a full EBR for a logistics SaaS company with only 6 of 22 active users, 73 days without CSM contact, and 12 percent renewal probability with renewal due in 30 days. Delivered health score analysis, stakeholder re-engagement strategy, and a 30-day recovery plan. TOOLS HubSpot, Airtable, Notion, Trello, Zapier, Apollo, Slack, Google Workspace, WhatsApp Business, Churnzero, ClickUp Top-rated. Full-time availability. US timezone overlap. Let's talk about what success looks like for your customers.

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