Juliana Ugonna Nwodo

Customers expect fast, friendly, and reliable support. When response times are slow or issues go unresolved, customer satisfaction and loyalty suffer. That's where I come in. I'm a Customer Support Specialist with 4+ years of experience supporting customers across email, phone, live chat, WhatsApp, and social media. I've handled 50+ customer inquiries daily, resolved order, payment, delivery, and account-related issues, and maintained accurate customer records while collaborating with cross-functional teams to ensure timely resolutions. Experienced using CRM systems to document customer interactions, track support cases, and ensure timely issue resolution. Proficient with HubSpot CRM, Google Workspace, Microsoft Office, Slack, and Zoom, with training in Zendesk and Intercom. If you're looking for a customer support professional who communicates clearly, takes ownership of customer issues, and helps create positive customer experiences, I'd welcome the opportunity to contribute to your business.

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