victory josiah

Top Rated Executive Assistant & Operations Manager for SaaS founders and tech executives. I specialize in Calendar & Inbox Management, business systems, workflow automation, launch management, CRM, and SOPs so your business runs without you. Every decision routes back to your inbox. Every process lives inside someone's head, usually yours. Your team is talented, but somehow you're still answering tickets, chasing updates, and moving data manually between tools that should talk to each other. That's not a people problem. That's an operations problem. And it's exactly what I fix. I'm Vicky, a Fractional Operations Manager and Executive Assistant for SaaS founders and tech executives scaling fast but running lean. I don't just take tasks off your plate. I build the business systems, SOPs, and automation workflows that allow your operations to run without you. Most people in this space manage tasks. I build a Self-Healing Operation, a business infrastructure where workflows trigger themselves, your team knows what to do next, and your time is protected by systems, not willpower. What I Actually Do For You Inbox Management and Executive Assistant Support I own your email and calendar completely. I filter, respond, escalate, and follow up. Your inbox becomes a system, not a source of stress. Launch Management. Webinars, Courses and Book Releases. I've managed a course launch, a book release, and a live webinar that pulled 200+ registrants and converted 10 signups, handling every email from invitation to post-launch follow-up. Zero founder involvement in execution. Email Marketing and Campaign Execution I engineer full conversion sequences. Invitation, welcome, build-up, countdown, follow-up. Every email has a job. Every sequence has a target. I write, automate, and track until we hit the number. Business Systems and SOP Development I document, systematize, and hand back a machine that runs without you. I follow up until every SOP is adopted, not just filed. Pipeline Management and Deal Follow-Up I track every prospect until they convert or formally opt out. No deal dies from silence on our end. Workflow Automation and AI Automation I connected Zapier to Airtable to Slack so every unactioned task triggers an automatic reminder to the right person. Nothing gets missed, nothing needs chasing manually. CRM and Revenue Operations HubSpot or Salesforce, maintained, clean, and accurate. Every lead tracked from first touch to closed-won. AI-Powered Content and Video Production I've produced 20+ AI videos for a founder's social media, scripted, generated, and published consistently. The founder stayed visible online without stepping in front of a camera once. Technical Project Coordination and Developer Support With experience in AWS, Azure, and Linux environments, I manage your technical operations and communicate directly with your engineering team. Technical Skills and Tools Project Management. ClickUp, Asana, Jira, Monday, Trello. CRM and Support. HubSpot, Salesforce, Zendesk, Freshdesk. Automation and AI. Zapier, Make, GoHighLevel, AI Video Tools. Communication and Admin. Slack, Notion, Google Workspace, Calendly. Technical. AWS, Azure, Linux Systems. Proof of Execution Owned full launch management for 3 projects, a course launch, a book release, and a live webinar with 200+ registrants, 50 attendees, and 10 signups. Every email sequence handled from invitation to post-launch. Zero founder involvement. Built a Zapier to Airtable to Slack automation that eliminated missed tasks entirely. Any unactioned item triggers an automatic Slack reminder. No task falls through without a paper trail. Produced 20+ AI videos for a founder's social media, scripted, generated, and published on a consistent schedule without the founder recording once. Built end-to-end workflows for a scaling education organization, lead capture through final delivery, fully systematized. Drafted SOPs across departments and followed up until full adoption was confirmed. Not just documented, but implemented. Owned operations and stakeholder communications for a National Programme Coordinator. Zero dropped items across a multi-team structure. If you're looking for a Virtual Assistant, Executive Assistant, or Operations Manager who combines administrative support, AI automation, launch management, and business systems expertise, you've found her. Send me a message. Tell me where the cracks are. I'll show you exactly how I'd close them.

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