Onyinyechi Nnaoma

Customer Support Executive with 5+ years of experience helping customers across phone, email, and live chat. I deliver accurate product and service information, troubleshoot issues efficiently, and resolve concerns with a calm, customer-first approach. Skilled in using Zendesk, Freshdesk, and CRM tools to manage cases, maintain detailed interaction records, and ensure smooth handoffs. Adept at de-escalating frustrated customers, documenting outcomes clearly, and improving the support experience through consistent, process-driven communication.

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