Henry Roland

Senior Customer Support Specialist with 5+ years of experience delivering high-volume, fully remote support for global digital service brands. I handle 40-60+ customer interactions daily across phone, email, chat, and video, consistently maintaining a first-contact resolution rate above 98%. What I bring: - Deep hands-on experience with Zendesk, Freshdesk, HubSpot, and Zoho - Strong track record in escalation handling, dispute resolution, and turning frustrated customers into loyal, long-term ones - Proven SLA and KPI management across high-pressure, high-volume queues - Comfortable with rotating shifts and cross-timezone coverage for global user bases - Fluent English (C1), self-directed and reliable in fully remote, distributed team settings I was promoted from Associate to Specialist based on consistent performance and retention results, and I hold multiple Customer Success certifications (Customer SuccessU, 2024-2026). I'm available immediately and bring both technical troubleshooting skill and a genuinely empathetic approach to every customer interaction. Let's talk about how I can help your support team hit its CSAT and retention goals.

No client reviews yet.

Sign in to hire Post a job

Click to copy · share with clients