Peace Mabel Akpan

𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐒𝐩𝐞𝐜𝐢𝐚𝐥𝐢𝐬𝐭 | 𝐄𝐦𝐚𝐢𝐥, 𝐂𝐡𝐚𝐭 & 𝐏𝐡𝐨𝐧𝐞 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 | 𝐒𝐡𝐨𝐩𝐢𝐟𝐲 𝐕𝐢𝐫𝐭𝐮𝐚𝐥 𝐀𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐭 Are you looking for a reliable Customer Support Specialist who can deliver exceptional customer experiences, manage customer inquiries efficiently, and help your business run smoothly? I support e-commerce businesses, startups, and growing companies by providing professional customer service and administrative support. With experience in customer support, CRM management, Shopify store operations, and virtual assistance, I ensure customers receive prompt, empathetic, and solution-focused support that improves customer satisfaction and encourages long-term loyalty. 𝐌𝐲 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞 𝐈𝐧𝐜𝐥𝐮𝐝𝐞𝐬: ✔ Customer Service & Customer Support ✔ Email Support, Live Chat Support & Phone Support ✔ Inbox & Ticket Management ✔ Zendesk, Freshdesk & HubSpot CRM ✔ Shopify Customer Support ✔ Order Tracking, Order Management & Fulfillment ✔ Refunds, Returns, Exchanges & Complaint Resolution ✔ CRM Management & Data Entry ✔ Administrative Support & Virtual Assistance ✔ Calendar & Email Management ✔ Appointment Scheduling & Follow-ups ✔ SOP Adherence & Process Documentation ✔ Customer Satisfaction & Retention ✔ Lead Follow-up & Customer Communication 𝐄-𝐂𝐨𝐦𝐦𝐞𝐫𝐜𝐞 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐒𝐞𝐫𝐯𝐢𝐜𝐞𝐬: • Responding to customer inquiries through email, live chat, and phone • Assisting customers with order tracking, shipping updates, and WISMO inquiries • Processing refunds, replacements, returns, and exchanges • Resolving customer complaints professionally and efficiently • Managing Shopify products, collections, inventory, and customer orders • Maintaining accurate customer records and support documentation 𝐓𝐨𝐨𝐥𝐬 & 𝐏𝐥𝐚𝐭𝐟𝐨𝐫𝐦𝐬: • Shopify • Zendesk • Freshdesk • HubSpot CRM • Google Workspace • Microsoft Office Suite • Trello • ClickUp • Asana • Zapier 𝐖𝐡𝐚𝐭 𝐘𝐨𝐮 𝐂𝐚𝐧 𝐄𝐱𝐩𝐞𝐜𝐭 𝐅𝐫𝐨𝐦 𝐌𝐞: ✓ Excellent written and verbal communication ✓ Strong attention to detail ✓ Professional and customer-first approach ✓ Reliable and dependable support ✓ Proactive problem-solving ✓ Quick learner with the ability to adapt to new tools and processes ✓ Timely communication and responsiveness Whether you need a Customer Support Specialist, Email, Chat & Phone Support Representative, Shopify Virtual Assistant, or Administrative Assistant, I am committed to helping your team deliver outstanding customer experiences while supporting your daily operations efficiently. I look forward to contributing to your team's success and helping your business grow.

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