Linda E. Mba

Why add the stress of administrative and customer support responsibilities to your busy schedule when you can hire me to handle all of them while you focus on the consequential aspects of your business that require your "genius power" and undivided attention? Thanks for viewing my profile.🤝 I am Linda, a proactive and organized virtual assistant with over 5 years of experience in providing administrative support for business owners and executives of varying niches, with a broad knowledge of skills, and tools needed to earn customers' loyalty and build an ever-growing happy customer base, equipped with a clear understanding of executive support, email and calendar management, inbound & outbound sales, marketing, lead generation, and sales, passionate about upscaling your business, and revenue with my expertise while you have the time & energy to focus on your business and have a healthy work-life balance as I will be shouldering those tedious & repetitive responsibilities. Previously, as an Enrollment CSR at an educational institution, APC College, I handled over 50,000 inbound and outbound calls, emails, and social media messages, helped prospective students understand programs and onboarding, and scheduled over 12 appointments weekly while keeping accurate records in the CRM system, resulting in the improvement of student enrollment by 80%. Furthermore, as a Virtual Assistant for a real estate company, TSM Properties and Development Limited, where I managed 3 active calendars, organised inboxes into inbox zero, followed up with leads, and handled client communication. I supported busy executives by making sure meetings were accurately scheduled, emails were promptly answered, and nothing fell through the cracks. 💎 𝐏𝐫𝐞𝐦𝐢𝐮𝐦 𝐬𝐞𝐫𝐯𝐢𝐜𝐞𝐬 𝐈 𝐨𝐟𝐟𝐞𝐫: 👇 ✅ Customer Support (Email, Phone, and Live Chat) ✅ Office & Administrative Support ✅ Executive Support ✅ Lead Generation ✅ Warm Calling ✅ Appointment Scheduling ✅ Sales Marketing ✅ Calendar Management ✅ Social Media Management ✅ Creating & Posting original content ( images, texts, & videos) ✅ Web Research and Data Entry ✅ Inbound Correspondence ✅ Sales Closing ✅ Every other mundane and personal task as assigned. 🏆 My proficiency and abilities include the following : 💎 Over 5years as a dedicated virtual assistant 💎 Excellent verbal and written communication skills 💎 Excellent time management skills 💎 Excellent organization skills 💎 Attention to details 💎 Discretion & Confidentiality 💎 Ability to work under pressure with no supervision 💎 60 WPM 💎 Self-motivated with a strong work ethic 💎 Originality & Creativity 💎 Adherence to policies, procedures & deadlines 💎 Experienced with word-processing software and spreadsheets ( Google Suite & MS Office) 💎 Familiar with desktop sharing, cloud services, and VOIP 💎 Extensive knowledge of online calendars and scheduling ( Calendly, Google Calendar) 💎 Familiar with social media tools, which include Hootsuite, Sprout Social, Buffer, HubSpot, Sendible, Google Analytics, and Loom 💎 Familiar with CRM tools, including Zendesk, Salesforce, Slack, Zoom, Freshdesk, Skype, Xencall, Convoso, and Mojo Dialer 💎 Extensive knowledge of Canva, Trello, MailChimp, and Bookings.com Let me help you free up a lot of your time so you can focus on more important matters rather than losing it to small, mundane tasks, and end your day hassled and less productive. 📩 Send me an invite, a direct message, or simply hire me now, and I will respond promptly, giving you the necessary details on how I will improve your business by providing the best administrative support. Best regards

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