Linda E. Mba

It is a fact that customers are "kings" and their experience with your company will have a direct impact on your business, either positively or negatively. Hire me now, and let's make your existing customers become indirect sales representatives as they spread the good experience they have with you to others, thereby upscaling your productivity, market share, and revenue. I’m Linda, a proactive call center and customer support officer with over 3 years of experience in fast-paced industries, skilled at resolving complex customer complaints and concerns in a timely and prompt manner using the right tools, and passionate about building strong customer relationships to drive brand loyalty and increase customers' engagement and prospects' conversion. In my previous employment at Kulavita Healthcare and APC College, a healthcare and educational institution, I listened to over 500 customers' concerns daily via phone calls, email, and live chat and ensured complete comprehension of transactions, resulting in clients' satisfaction increasing by 32% within 3 months. Also, I trained 3 new employees on conflict resolution, Zendesk CRM, and Jira. Processed over 5,000 orders, ensuring timely shipment and delivery according to the organizational service level agreement, resulting in the boosting of sales and customer retention. 𝐏𝐫𝐞𝐦𝐢𝐮𝐦 𝐬𝐞𝐫𝐯𝐢𝐜𝐞𝐬 𝐈 𝐨𝐟𝐟𝐞𝐫 𝐦𝐲 𝐜𝐥𝐢𝐞𝐧𝐭𝐬 𝐢𝐧𝐜𝐥𝐮𝐝𝐞 𝐭𝐡𝐞 𝐟𝐨𝐥𝐥𝐨𝐰𝐢𝐧𝐠: 📍 Customer Support (Email, live chat, inbound and outbound calls) 📍 Email Support 📍Ticket resolution and escalations 📍 E-commerce support 📍Order processing, fulfillment and tracking 📍Team coordination 📍 Cold Calling & Warm Calling (I can do over 100% daily) 📍 Community Management 📍 Inbound & Outbound Correspondence 📍 Appointment Scheduling 📍 Web Research 📍 Lead Generation 📍 Sales Closing My soft skills are: ✨ 3+ years of result-producing experience as a customer support officer ✨ Professional speaking voice ✨ Excellent communication skills (verbal & written) ✨ Strong management and leadership skills ✨ Excellent time management and skilled multitasking. ✨ Savvy & CRM tools acquainted ✨ Innovative thinking ✨ Strong organization skills ✨ Team coordination & Coaching ✨ Ability to meet and exceed set goals ✨ Compliance with policies & procedures I possess in-depth knowledge and application of tools, which include Zendesk, HubSpot, Google Workspace, Microsoft Office, Slack, Zoom, 3CX Dialer, LeadVertex, Freshdesk, Meet, Xencall, and so many others Allow me to grow your customer base by providing an exceptional customer experience, which will lead to more positive reviews .

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