Oraibi Howells Alvan

Need someone who can handle customer inquiries, resolve issues, and keep your support queue organized? I can help! I'm a Customer Support Specialist with 5+ years of experience supporting customers across email, live chat, phone, WhatsApp, and in-person channels. I help businesses respond to customer inquiries, manage tickets, resolve complaints, handle escalations, and follow up on outstanding issues professionally. Here's how I can support your business: - Email & Chat Support: Respond to customer inquiries clearly, professionally, and empathetically. - Phone Support: Assist customers, understand their concerns, and guide them toward solutions. - Ticket Management: Organize customer cases, document interactions, prioritize issues, and track follow-ups. - Complaint & Escalation Management: Investigate issues, coordinate with the appropriate teams, and follow through toward resolution. - CRM & Helpdesk Support: Work with support platforms such as Zendesk, Freshdesk, Intercom, and Vtiger. - Knowledge Base & FAQs: Organize support information and create clear resources that help customers find answers. What makes me a strong fit? At Rally Trade, I handled 50+ customer inquiries daily, maintained 90%+ customer satisfaction, and helped reduce response time by 30% through saved replies, FAQs, and improved support processes. I'm organized, patient, detail-oriented, and committed to making customers feel heard. I understand that good customer support goes beyond sending replies; it means taking ownership, communicating updates, documenting cases accurately, and following through. I also use tools such as Slack, Google Workspace, and Microsoft Office to support clear communication and organized workflows. If your business needs a dependable customer support professional who can communicate effectively, manage customer issues, and help deliver a positive customer experience, let's connect!

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