Keh Mildred Ngvuma

You didn't start a company to spend your mornings buried in email administrative tasks and your evenings double-checking your calendar. ​I'm the Virtual Assistant & Customer Support Specialist who takes that administrative burden off your plate so you can focus on the parts of your business only you can do. ​I provide dedicated administrative assistance to startup founders and CEOs who need someone they can hand the operational management to and trust it'll get handled right, without having to explain everything twice. ​Here's what that looks like in practice: ​• Email Management & Inbox Zero: Maintained daily, ensuring vital client communications never fall through the cracks. • Customer Support Operations: Zendesk & Freshdesk tickets handled in under 2 hours, maintaining a 95% first-contact resolution rate and exceptional client satisfaction. • Data Entry & CRM Maintenance: Customer records (HubSpot, Zoho, Salesforce) kept at 99.5% accuracy for seamless business operations. • Calendar Coordination & Scheduling: Coordinated across global time zones, ensuring zero scheduling conflicts. • Task Tracking & Administrative Workflows: Projects tracked in Asana and Trello to ensure administrative deadlines are hit. • Client Onboarding & Retention: Handled smoothly to ensure a professional first impression for new clients. ​The result? Founders I work with see up to a 60% drop in their executive admin workload and a 98% customer satisfaction score on the support side. Not luck—just dedicated administrative structure, fast customer service turnaround, and showing up like a true partner on your customer success team. ​Tools I use daily for Support & Administration: Zendesk | Freshdesk | HubSpot | Zoho | Salesforce | Asana | Trello | Slack | Notion | Calendly | Google Workspace | Microsoft Office | Zoom | Customer Live Chat ​Open to remote Virtual Assistant, Customer Support, and Administrative Specialist roles with startup founders and CEOs worldwide.

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