Josephine Osamede

If your inbox is overwhelming, your CRM feels disorganized, or your customers are waiting too long for replies, that’s where I step in. I’m Josephine, a results-driven Sales and Customer Support Specialist with 5+ years of experience supporting businesses in banking, e-commerce, and administrative operations. I don’t just complete tasks, I build simple, reliable systems that keep your business running smoothly without constant follow-up. What I Can Do for You Operational Support I manage your daily operations so you can focus on growth. This includes: • Set up systems and workflows from scratch • Help build operational structures • Using tools like Google Workspace, Slack, HubSpot, Freshdesk, Trello, Asana, ClickUp, or Salesforce • Handling workflow automation and process improvements • Manage cross-functional tasks • Support founders directly with daily business operations Customer Support (Email, Chat & CRM) I help you keep customers happy and loyal: * Ticket and live chat support (Zendesk,HubSpot, Freshdesk, Intercom, ) * 94% customer satisfaction (CSAT) score * Reduced response time by up to 20% CRM & Data Management Think of your CRM as your business memory, I keep it clean and useful: * Tools: HubSpot, Pipedrive * Lead tracking, pipeline updates, and database management * Organized records that help you close more deals E-commerce Support I support your online store operations end-to-end: * Product listings and updates * Order processing and tracking * Customer inquiries and returns management Tools I Use Daily To work efficiently and deliver fast results, I use: * Google Workspace & Microsoft 365 (documents, sheets, communication) * Asana & Trello (task and project management) * Slack & Zoom (team communication) * Canva (basic design and visuals) Why Clients Choose Me Hiring a Customer Support is about trust. I make that decision easy by: * Communicating clearly and proactively * Meeting deadlines consistently * Paying attention to details that others miss * Treating your business like my own Services Clients Hire Me For * Operation Assistant support * Customer support (email & chat) * CRM setup and management * Data entry and database organization * Administrative Assistance * E-commerce operations support I’m flexible with time zones and available for both short-term and long-term projects. Let’s Work Together If you need someone reliable who can step in, organize your operations, and improve your customer experience from day one, send me a message or invite me to your job. Let’s discuss how I can support your business.

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